Customer Service
We strive to give our customers a positive experience. Although we have several completed items for sale in this website, the majority of our business comes from custom orders, which requires us to work closely with our customers. We do all that we can to make sure you are happy with your purchases.
Payment Information
All of our payments are processed through PayPal. You do not have to have a PayPal account to purchase items with this system. However, we certainly understand if you do not want to use PayPal under any circumstances, and we will be happy to work out alternative methods of payment (such as check or money order) if you have personal or moral objections to PayPal.
Returns Policy
For completed items purchased through our website, we will gladly offer a full refund if you are unsatisfied with your purchase for any reason: simply email Morgan@BygoneArts.com, explaining why you are unhappy with the item, and we will send you a pre-paid shipping label so that you can mail it back to us in the original packaging.
Shipping
Shipping is through USPS Priority Mail, which provides delivery confirmation. Shipping rates are:
| Price Range | Shipping Cost |
| $0 - $19.99 | $2.50 |
| $20.00 - $99.99 | $5.00 |
| $100.00 - $149.99 | $8.00 |
| $150.00 - $199.99 | $12.00 |
| $200.00 and up | $15.00 |
Custom Orders
We work closely with our customers every step of the way to make sure that custom orders are created exactly to specifications. If you email us with an inquiry about custom work, we will come up with a price quote for that work that is to your specifications and within your budget. Once we have agreed on the parameters for the project, we will begin work, communicating with you whenever we have questions. When the work is near completion, we will put a photo of the work on this website: if you are happy with what you see, you can pay for it and we will finish it up and ship it to you. If you are unhappy with the work in progress, we can negotiate how to proceed.